Data Complaints
We are committed to protecting personal data. We take all complaints regarding the handling of personal data seriously. This policy sets out our procedure for managing data complaints.
What is a data complaint?
A data complaint is any expression of dissatisfaction regarding how we have handled an individual’s personal data, including insecure data handling, failure to facilitate the exercise of data protection rights (e.g. Data Subject Access Requests) or unfair or unlawful processing of personal data.
How to make a data complaint
Individuals can make a complaint in writing to our Client Service and Compliance Unit by writing to them at Marina Court, Castle Street, Hull, HU1 1TJ or by emailing our Data Protection Officer, Sarah Pether at sarah.pether@andrewjackson.co.uk
Please include your name, contact details and full details of the complaint.
Please note that we will require proof of identity before we can deal with any complaint in order to ensure security of data being supplied in response to the complaint.
What will happen next?
We will acknowledge receipt of your complaint within 30 working days. The complaint will be investigated by this firm. A substantive response will be provided without undue delay.
We will keep records of all data protection complaints, including the nature of the complaint and the actions taken, to help improve our services.
If you are dissatisfied with our response, you have the right to complain directly to the Information Commissioner’s Office (ICO), the UK’s supervisory authority:
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone:
0303 123 1113